PetsApp
PetsApp: Veterinary Client Communication & Booking Tool
PetsApp is a veterinary engagement platform that unifies client messaging, booking, payments, and reminders into one streamlined system.
Overview
PetsApp is built specifically for veterinary teams who want to modernize how they interact with pet owners. By combining SMS and in-app chat, video calls, appointment scheduling, and digital payments into a single hub, it eliminates the friction of juggling phone calls, spreadsheets, and disconnected tools. The platform syncs directly with a clinic's existing Practice Information Management System (PIMS), ensuring client records, appointments, and reminders stay accurate and up to date without manual data entry.
Beyond basic communication, PetsApp leans into automation and AI to lighten the administrative load on veterinary staff. Its CoPilot feature assists with drafting responses and managing conversations, while automated reminders for medications and upcoming visits help reduce no-shows and missed calls. Wellness and Loyalty Plan tools give clinics a built-in way to encourage recurring revenue and deepen client relationships, making PetsApp a practical choice for practices looking to boost both efficiency and engagement.
Whether run from a brick-and-mortar clinic or a mobile veterinary practice, PetsApp is designed to fit into existing workflows rather than disrupt them. Its focus on fast onboarding—often within a week—makes it accessible for busy teams that don't have time for lengthy software rollouts.
Capabilities & Features
- Veterinary communication
- Pet owner engagement
- Appointment booking
- Digital payments
- Veterinary software
- SMS messaging
- Client management
- Wellness plans
- Veterinary telemedicine
- PIMS integration
Core Features
- Text and SMS chat with pet owners
- Online appointment booking and requests
- Automated medication and appointment reminders
- Integrated digital payments
- Video calls for remote consultations
- AI-assisted messaging via CoPilot
- Wellness and Loyalty Plan management
- Direct PMS/PIMS integration
Use Cases
- Centralizing client communication across SMS, web, and app channels
- Reducing missed phone calls by offering digital booking and messaging options
- Automating reminders to cut down on missed appointments and medication lapses
- Collecting payments digitally without manual invoicing
- Growing recurring revenue through wellness and loyalty subscriptions
Best For
- Veterinarians
- Veterinary clinics
- Veterinary support staff
- Mobile veterinary practices
- Multi-location veterinary groups
Pros
- •Consolidates messaging, booking, and payments into one platform
- •Reduces missed calls and no-shows through automated reminders
- •AI-assisted CoPilot helps staff respond to clients faster
- •Syncs with existing PIMS to avoid duplicate data entry
- •Supports video calls for added flexibility in client care
Cons
- •Effectiveness depends on quality of PIMS integration with existing systems
- •No publicly listed pricing makes cost comparison difficult
- •May require staff training time despite quick setup claims
- •Smaller or single-vet practices may not need the full feature set
How to Use
1. Connect your clinic's PIMS data to PetsApp to sync client and appointment information. 2. Invite pet owners to reach your clinic via SMS, the PetsApp website, or the mobile app. 3. Use the chat and video call tools to communicate directly with clients. 4. Let clients request appointments, which sync back into your scheduling system. 5. Send automated reminders for medications and upcoming visits. 6. Collect digital payments directly through the platform. 7. Promote Wellness and Loyalty Plans to encourage repeat visits and subscriptions.
Frequently Asked Questions
Pricing
PetsApp does not publish pricing details publicly, so clinics need to contact the company directly for a custom quote based on practice size and needs.
Pricing data is provided as a summary. Visit the vendor website for full tier details.