Moveworks: AI Employee Experience & Automation Platform

Moveworks is an AI-powered employee experience platform that automatically resolves workplace issues, automates tasks, and delivers instant support across enterprise systems.

AI Productivity Tools AI Agent AI Assistant AI Search Engine AI Task Management

Overview Capabilities Features Use Cases Pricing Pros & Cons How to Use FAQs

Overview

Moveworks reimagines the employee experience by putting a powerful conversational AI at the center of enterprise support. Rather than employees hunting through disparate systems or filing tickets and waiting, Moveworks proactively resolves requests, communicates important changes, and even surfaces what needs fixing before it becomes a bigger problem. Its chatbot understands over 100 languages, so global teams get instant, natural-language help whether they're asking about IT issues, HR policies, or finance documents. Beyond simple Q&A, Moveworks accelerates work across the entire enterprise stack by connecting to existing systems, finding answers instantly, and automating repetitive tasks that would otherwise consume valuable employee time. With tools like Agent Studio and the AI Agent Marketplace, developers and IT teams can build, customize, and deploy their own AI agents tailored to specific business workflows, extending automation far beyond out-of-the-box capabilities. The platform is built for cross-functional impact—IT, HR, finance, sales, marketing, and engineering teams all get tangible value, from automating ITSM tickets to generating sales emails or crafting marketing campaigns. By combining enterprise search, service management, employee communication, and analytics into one AI-driven layer, Moveworks positions itself as a comprehensive solution for modernizing how work gets done inside large organizations.

Capabilities & Features

AI
Employee Experience
ITSM
HR
Automation
Self-Service
Enterprise Search
AI Assistant
Agentic AI
Workflow Automation
Chatbot
Service Management

Core Features

Conversational AI Assistant fluent in 100+ languages
Enterprise Search across connected systems
Service Management automation for IT and HR requests
Agent Studio for building custom AI agents
AI Agent Marketplace for deploying pre-built agents
Employee Experience Insights and analytics

Use Cases

Automating ITSM ticket resolution and troubleshooting
Enabling employee self-service for HR and IT questions
Streamlining onboarding for new hires
Checking PTO balances and company policies instantly
Finding purchase orders, invoices, or engineering documentation
Generating sales follow-up emails and marketing campaign content

Best For

IT professionals
HR professionals
Finance professionals
Marketing professionals
Sales professionals
Engineering teams
Developers

Pros

•Multilingual AI support enables truly global deployment
•Integrates with widely used enterprise tools like Slack, Okta, and ServiceNow
•Covers multiple departments (IT, HR, Finance, Sales, Marketing) in one platform
•Agent Studio and Marketplace allow deep customization for unique workflows
•Reduces manual workload through proactive issue resolution and automation

Cons

•No public pricing available, requiring direct sales contact for cost details
•Enterprise-focused setup may be complex or costly for smaller businesses
•Full value likely depends on deep integration with existing enterprise systems
•Building custom AI agents may require developer resources

How to Use

Connect Moveworks to your existing enterprise systems (like ServiceNow, Slack, Okta, or Microsoft Teams) to activate its AI assistant. Employees can then interact with the assistant conversationally to find answers, resolve issues, or automate routine tasks. Developers and admins can go further by using Agent Studio and the AI Agent Marketplace to build, customize, and deploy specialized AI agents suited to unique organizational workflows.