Missive: Team Email, Chat & AI Collaboration Tool

Missive reimagines the shared inbox by merging email, SMS, webchat, and internal team chat into a single, unified workspace built for collaborative teams. Rather than juggling separate apps for customer communication and internal coordination, teams can assign conversations, leave internal comments, and manage tasks directly alongside the messages they relate to, keeping context intact and eliminating constant app-switching. What sets Missive apart is its native AI integration, which lets users quickly draft replies, translate messages, and summarize conversations without leaving the app. Because Missive supports bring-your-own-token AI usage, teams only pay for the AI capacity they actually consume rather than being locked into a bundled fee. Combined with shared mailboxes for channels like email, SMS, WhatsApp, and Instagram, Missive is built to help customer support, sales, marketing, and agency teams communicate efficiently both internally and externally—all from one interface. With enterprise-grade features like SOC 2 Type II compliance, SAML/SSO, and API access available on higher tiers, Missive scales from small businesses needing a simple shared inbox to larger organizations requiring advanced security, automation, and reporting.

Start by connecting your team's communication channels—email, SMS, webchat, or social messaging—into shared inboxes within Missive. Invite teammates to collaborate on these shared mailboxes, assigning conversations and leaving internal comments for context. Use the built-in task management to turn emails or messages into actionable to-dos tracked alongside the conversation. Leverage the AI integration to quickly draft responses, reply to customers, or translate messages on the fly, using your own API token to control costs. Set up rules and automations (on higher-tier plans) to streamline recurring workflows, and use internal team chat for discussions that don't need to live in a customer-facing thread.