Level AI: AI Contact Center Intelligence Platform
Level AI transforms contact centers with semantic AI that automates QA, coaches agents in real time, and surfaces deep customer insights across every channel.
Overview
Level AI is a contact center intelligence platform built to help support and CX teams turn raw customer interactions into measurable business outcomes. Using advanced semantic intelligence and generative AI, it listens across voice, chat, and other channels to automatically evaluate quality, surface voice-of-customer trends, and highlight coaching opportunities—removing the guesswork from managing large agent teams.
Beyond insight generation, Level AI actively assists agents in real time, records and reviews screens for compliance and training, and applies generative AI to speed up resolution and documentation. Its analytics suite connects performance data to business metrics, giving contact center and CX leaders a single source of truth for optimizing operations, driving sales performance, and ensuring regulatory compliance.
Designed to slot into existing contact center stacks, Level AI is used across industries from healthcare and insurance to retail and financial services, wherever teams need consistent quality, faster coaching cycles, and richer understanding of customer sentiment at scale.
Capabilities & Features
- Contact Center AI
- Customer Experience
- Agent Performance
- Automation
- Quality Assurance
- Analytics
- Generative AI
- Customer Intelligence
- VoC
- Agent Assist
- Screen Recording
Core Features
- 100% Auto-QA for automated, consistent quality scoring
- Voice of the Customer insights to surface sentiment and trends
- Personalized agent coaching based on interaction analysis
- Contact center and business analytics dashboards
- Real-Time Agent Assist for in-call guidance
- Agent GPT and generative AI tools for faster resolutions
Use Cases
- Improving sales team performance through interaction analysis
- Monitoring and ensuring regulatory compliance in regulated industries
- Maintaining quality consistency across BPO operations
- Enhancing financial services customer experience
- Improving patient experience in healthcare support centers
- Optimizing retail shopping and customer service interactions
- Delivering peace of mind in insurance customer interactions
- Supporting collections and debt recovery conversations
Best For
- Contact Center Leaders
- Customer Support Agents
- CX Leaders
- QA and Compliance Teams
- BPO Operations Managers
Pros
- •Automates QA across 100% of interactions instead of relying on manual sampling
- •Provides real-time agent assistance to improve live call outcomes
- •Combines coaching, analytics, and automation in one integrated platform
- •Uses generative AI and semantic intelligence for deeper conversation understanding
- •Applicable across diverse industries with tailored use cases
Cons
- •No public pricing information available, requiring direct sales contact
- •May require integration effort to connect with existing contact center stacks
- •Advanced AI features could involve a learning curve for teams new to AI-driven QA
- •Full value likely depends on having sufficient interaction volume for AI training
How to Use
Connect Level AI to your existing contact center software and communication channels. Once integrated, it automatically analyzes voice, chat, and other customer interactions to generate quality scores, coaching insights, and analytics dashboards. Agents receive real-time assistance and personalized coaching, while leaders monitor performance and CX trends through the platform's reporting tools. To get started, request a demo from the Level AI team to see the setup and capabilities tailored to your operation.
Frequently Asked Questions
Pricing
Level AI does not publish standard pricing; interested teams need to request a demo to receive a customized quote based on their contact center needs.
Pricing data is provided as a summary. Visit the vendor website for full tier details.