HeiChat: AI Chatbot for Shopify & WooCommerce Stores
HeiChat is an AI-powered chatbot plugin that automates customer support, order tracking, and product recommendations for e-commerce stores 24/7.
Overview
HeiChat brings the power of ChatGPT and Claude AI directly into your online store, giving Shopify, WooCommerce, and ShopLine merchants a tireless virtual sales and support assistant. Rather than requiring complex configuration, HeiChat automatically ingests your site's policies, product catalog, and knowledge base to start answering customer questions accurately from day one, cutting down the time and cost typically spent on manual customer service.
Beyond simple Q&A, HeiChat actively helps convert browsers into buyers by suggesting relevant products based on shopper intent, while also handling routine tasks like order status lookups. With native support for more than 95 languages, it enables store owners to serve a truly global customer base without hiring multilingual staff. The plugin's no-code, three-step installation means merchants of any technical skill level can deploy an intelligent, always-on storefront assistant in minutes.
Capabilities & Features
- AI Chatbot
- E-commerce
- Customer Service
- ChatGPT
- Shopify Plugin
- WooCommerce Plugin
- ShopLine Plugin
- Multilingual Support
- Order Tracking
- Product Recommendation
- Sales Bot
- Customer Engagement
Core Features
- 24/7 automated customer support
- Real-time order tracking for shoppers
- AI-driven product recommendations
- Multilingual support across 95+ languages
- Automatic learning of site policies and product catalog
- Powered by ChatGPT and Claude AI models
Use Cases
- Answering customer questions about products, discounts, and shipping policies instantly
- Letting shoppers check their order status without contacting support staff
- Suggesting complementary or relevant products to boost average order value
- Providing round-the-clock assistance to international customers in their native language
- Turning casual inquiries into completed sales through AI-guided recommendations
Best For
- Shopify merchants
- WooCommerce store owners
- ShopLine store owners
- E-commerce businesses scaling customer support
- Online retailers targeting global markets
Pros
- •No developers or API keys needed to get started
- •Broad language coverage makes it ideal for international stores
- •Flexible pricing with a free tier for smaller shops
- •Automatic learning reduces manual setup and training time
- •Higher tiers unlock live-chat/WhatsApp integration and spam protection
Cons
- •Advanced features like custom API keys and high product/token limits are locked behind pricier plans
- •Costs can scale quickly for high-traffic stores exceeding token or reply allowances
- •AI-generated responses may occasionally require human oversight for accuracy
- •Live-chat/WhatsApp integration only available from the Pro Plus tier upward
How to Use
1. Install the HeiChat plugin from your Shopify, WooCommerce, or ShopLine app marketplace. 2. Let HeiChat automatically crawl and learn your store's policies, product catalog, and knowledge base—no manual data entry or API keys required. 3. Customize the chat widget's appearance and go live; customers can immediately start asking questions, tracking orders, and receiving product recommendations around the clock.
Frequently Asked Questions
Pricing
HeiChat offers a free-to-install plan with 800k tokens and basic features, while paid plans range from $29.90/month to $299/month, scaling up token allowances, product limits, AI reply quotas, and advanced integrations like live-chat and custom OpenAI API keys.
Pricing data is provided as a summary. Visit the vendor website for full tier details.