Brain Behind
Brain Behind: Live Chat & Chatbot Platform for Sales
Brain Behind combines live chat and AI-powered chatbots to help businesses engage website visitors in real time and turn them into paying customers.
Overview
Brain Behind is a customer engagement platform built to help businesses stop losing website visitors to silence. By combining live chat with AI-driven chatbot automation, it gives companies the tools to greet, qualify, and support prospects the moment they land on a site or app, turning passive traffic into active conversations and, ultimately, revenue.
Beyond simple messaging, Brain Behind tracks customer behavior to help agents understand intent, routes chats automatically to the right team member, and even allows internal agent-to-agent communication so nothing falls through the cracks. Whether it's answering repetitive FAQs at 2am or handing off a hot lead to a sales rep in seconds, the platform is designed to keep the conversation flowing around the clock.
Industries with high query volume and time-sensitive customers—like e-commerce, healthcare, banking, and telecom—stand to gain the most, using Brain Behind to reduce response times, support field agents with instant product info, and free up human teams from repetitive questions.
Capabilities & Features
- Live Chat
- Chatbot
- AI Chatbot
- Customer Engagement
- Lead Generation
- Customer Support
- Website Chat
- Mobile App Chat
- Real-time Chat
- AI
- Customer Service
- Sales
- Lead Qualification
Core Features
- Live Chat for real-time visitor engagement
- AI-powered Chatbot for automated conversations
- Customer Behavior Tracking to understand visitor intent
- Intra-Agent Chat for internal team coordination
- Automatic Chat Transfer to route conversations to the right agent
- Simple JavaScript installation for websites and apps
Use Cases
- Answering frequently asked customer queries around the clock
- Qualifying and capturing leads outside of business hours
- Supporting field agents with instant product and service details
- Reducing cart abandonment through proactive chat engagement
- Coordinating support and sales teams via internal chat
Best For
- E-commerce businesses
- Retail businesses
- Healthcare providers
- Telecommunications companies
- BFSI (Banking, Financial Services and Insurance) companies
- Customer support teams
- Sales teams
Pros
- •Combines live chat and AI chatbot in one platform
- •Easy setup with a single line of JavaScript
- •Behavior tracking helps agents personalize conversations
- •Automatic chat routing reduces response delays
- •Internal agent chat improves team collaboration
Cons
- •No public pricing information available, requiring direct inquiry
- •May require setup time to fully train the AI chatbot for niche industries
- •Best suited for businesses with consistent visitor traffic to justify investment
- •Advanced customization may need technical familiarity
How to Use
1. Copy the provided JavaScript snippet and paste it into your website or app's HTML. 2. Log into the Brain Behind dashboard to configure your account. 3. Invite team members and assign roles. 4. Set up chat shortcuts and canned responses for faster replies. 5. Start chatting live with visitors or let the AI chatbot handle initial interactions and hand off complex queries to your team.
Frequently Asked Questions
Open in AI Studio
Ask our AI to evaluate if Brain Behind fits your specific workflow.
Pricing
Pricing details are not publicly listed, so businesses will need to contact Brain Behind directly for a custom quote based on their needs.
Pricing data is provided as a summary. Visit the vendor website for full tier details.